Information We Collect
Intake information: names, ages, contact details, court and case information, court order documents, photo identification, and case-relevant background you or another party provides during the intake process.
Contact form submissions: name, email, and message content when you reach out to us directly.
Website usage data: pages visited, general location (city/region level), device and browser type, collected automatically through analytics tools when you browse the site.
Children's Information
We do not collect information directly from children. Any information about a child is provided to us by a parent, guardian, or authorized party as part of the intake and case evaluation process, under the authority of a court order or a private voluntary agreement between the parties.
How We Use This Information
- To evaluate eligibility and process case intake
- To schedule, conduct, and document supervised visitation sessions
- To comply with legal and court-ordered reporting requirements, including our obligations as a mandated reporter
- To process payments
- To respond to inquiries
- To understand general site traffic and improve the website
Who We Share Information With
We do not sell your information. We share information only as follows:
- The court, attorneys of record, or other parties specifically authorized by your case order — the same boundaries described in our Confidentiality Policy
- Payment processing services, to securely handle intake fee and visitation payments
- Form and communication handling services, to receive and route website inquiries
- A secure video conferencing platform, to conduct virtual visitation sessions
- Website analytics tools, which collect general, aggregated usage data — not case or intake information — to help us understand site traffic
Data Retention & Security
Case records are retained as required by law or court order, and are stored securely with access limited to authorized personnel. Website analytics data is retained according to each provider's standard retention settings.
Changes to This Policy
We may update this policy from time to time. Continued use of our website and services constitutes acceptance of the current policy.
Questions
If you have questions about how your information is collected or used, we welcome you to reach out directly.
Contact Us